Shipping policy

Shipping Information

New Zealand Domestic Shipping

Order Processing: We typically process and dispatch orders within 1–2 business days. Orders are not processed or shipped on weekends or public holidays. Orders placed after 3:00 PM will begin processing the next business day.

Shipping Costs & Estimated Delivery Time:

All orders are shipped from Auckland, NZ

Nationwide Deliveries: We offer a flat-rate shipping fee of $9.99NZD for all urban orders within New Zealand. Once dispatched, you can expect delivery within 2–4 business days. We may also offer free shipping on orders over a certain amount.

Order Tracking: Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status of your order online with our chosen courier service.

If your item arrives damaged or is lost in transit, please contact us within 7days of the expected delivery date.

As per New Zealand consumer law, we are responsible for ensuring goods arrive safely and in good condition. We will work with you to provide a suitable remedy.

While we always aim for timely delivery, shipping times can be affected by factors outside our control, such as high order volumes during holidays or unexpected courier delays. We will provide updates on our website or through email if we anticipate any significant delays.